Frequently Asked Questions

1. How do I request a catalog?

2. How do I place an order with Efinger?

3. How will I be billed?/How can I pay for my order?

4. Will I be charged sales tax?

5. What are my shipping charges?

6. Once I place my order, do you have Rush Service?

7. If an item is backordered, how long will it be before I can expect to receive it?

8. How do I return merchandise?

9. How do I contact Efinger?

1. How do I request a catalog?

Catalogs are available upon request and sent FREE of charge. You may request a catalog online from our Request Catalog page. Simply fill in your contact information, choose the catalog you would like to receive (Efinger's Athletic Goods Catalog or Efinger's Apparel Catalog), and a catalog will be sent to you immediately. Top

2. How do I place an order with Efinger?

1. Order Online

At this time our products are not available for purchase by online. You will be notified when you can purchase our products online and use our e-mail service.

2. Call Us

You may place an order or contact us with any questions during regular team business hours. Monday, Tuesday, Thursday and Friday 9:00 AM to 8:00 PM. Wednesday and Saturday 9:00 AM to 5:00 PM EST.

Please call:

1-732-356-0604

To better serve you, please have your completed order form in hand when calling.

3. Mail Your Order and Visit

You may send your order anytime by mail.

Our mailing address is:

Efinger Sporting Goods Co., Inc.
P.O. Box 2003
Bound Brook, NJ 08805

4.Fax Your Order

Orders and questions regarding products, orders, etc. may be faxed to us 24 hours a day, seven days a week.

Please fax:

1-732-805-9860

Please see our Ordering Information Page for additional information. Top

3. How will I be billed?/How can I pay for my order?

Purchase orders are accepted upon credit approval and payable on Net 30 Day Terms. Efinger also accepts Visa, MasterCard and American Express credit cards for all purchases. Top

4. Will I be charged sales tax?

If you are a customer that is sales tax exempt, please be sure to check with us to determine if we have a sales tax exemption certificate on file for you. If you do not, or you are not tax exempt, we are required by law to charge you sales tax. Top

5. What are my shipping charges?

Shipping & Handling Charge:
For delivery within the 48 contiguous states, we will add 13% of your subtotal or minimum of $15 to your purchase price. We will add an additional $30 if your order includes one or more Truck Ship items. If the web site and catalogs specify that "price includes delivery" or "actual freight charges apply" we will bill accordingly (not at 13%). For delivery outside of the 48 states, we will the actual freight . Special delivery requests (inside or residential delivery or phone notification) charges, may incur additional charges. For shipments outside the 50 states, consignees are responsible for local taxes and customs fees at the time of delivery. Call our Product Specialists at 732.356.0604 for more detail. For delivery outside the USA, Please contact the head office.

6. Once I place my order, do you have Rush Service?

Rush Service:
Need it fast ? Ask for Rush Service when you order any in-stock items before noon, Eastern time. We'll process your order that day, and ship via Overnight or 2-Day Air Service for nominal fees (certain conditions apply).

7. If an item is backordered, how long before I can expect to receive it?

We do our best to keep every item in stock, and we succeed 95% of the time. If we do need to backorder merchandise, you will be informed of the backorder on your shipping confirmation. Efinger has an outstanding track record of shipping most backorders within two weeks. Top

8. How do I return merchandise?

A Return Form will be included with your order. If you cannot locate this form, you will soon be able to download it online here. For now, we ask that you call us at 1-732-356-0604, and we will be glad to give you return instructions. Please fill out this form, include it with the merchandise being returned, label the box and send it back to us.

Efinger Sporting Goods Co., Inc.
513 W. Union Ave.
Bound Brook, NJ 08805

Your return or exchange will be handled at once so as not to delay the receipt of the products you need.

There are no restocking or return fees with Efinger. You are asked to pay for return shipping if the item(s) were not damaged or defective when received or sent to you in error.

Please see our Return Policy page for additional information. Top

9. How do I contact Efinger?

Please feel free to contact us during regular team business office hours. Monday, Tuesday, Thursday and Friday 9:00 AM to 8:00 PM. Wednesday and Saturday 9:00 AM to 5:00 PM EST with your questions, comments or suggestions. We welcome your feedback.

Direction to Efinger Sporting Goods Co., Inc.